TRAVEL agents have an increasingly diminishing appetite for live training webinars, according to Celebrity Cruises Training Manager Leon Hand. The cruise line’s maestro of digital training told Cruise Weekly the trend was mainly down to agents being time-poor. “I do lots of podcasts and vodcasts now because people are more...
TRAVEL agents have an increasingly diminishing appetite for live training webinars, according to Celebrity Cruises Training Manager Leon Hand.
The cruise line’s maestro of digital training told Cruise Weekly the trend was mainly down to agents being time-poor.
“I do lots of podcasts and vodcasts now because people are more likely to engage with your message when they can tune in at a time they choose,” Hand said.
Hand also believes the secret to Celebrity’s high learning engagement is its distinctive “blended learning” approach.
“We talk about blended learning in this business and basically that means an element of lots of different things to keep agents engaged and concentrating”.
“Agents want to have fun while they’re learning, we inject fun and activity instead of the old ‘death by PowerPoint’ approach”.
To access Celebrity’s agent platform, CLICK HERE.
Pictured: Leon Hand.
