VIKING Cruises has announced an “unprecedented” change to its cancellation policy, temporarily allowing customers booked on any upcoming voyage in 2020, 2021 or 2022 to cancel their trip with just 24 hours notice. No cancellation fees apply, and clients will receive a Future Cruise Voucher for the full value of...
VIKING Cruises has announced an “unprecedented” change to its cancellation policy, temporarily allowing customers booked on any upcoming voyage in 2020, 2021 or 2022 to cancel their trip with just 24 hours notice.
No cancellation fees apply, and clients will receive a Future Cruise Voucher for the full value of the amount paid, which can be used towards any future river, ocean or expedition cruise with Viking.
The vouchers are valid for 24 months from the date of issue – and the generous policy also applies to new bookings made across the full Viking portfolio between now and 30 Apr 2020.
That means clients can avail themselves of a range of attractive deals in the current Explorer Sale, with Managing Director Michelle Black saying “right now there are incredible offers across a huge selection of our cruises, and we hope this temporary exception to our cancellation policy will put their mind at ease so they can book with confidence”.
An update to customers has also highlighted some redeployments of Viking’s ocean fleet in response to COVID-19, with further details expected in the coming days.
MEANWHILE, Viking Cruises is also increasing its engagement with the local sector by becoming the newest member of the Australian Cruise Association.
ACA CEO, Jill Abel, said the organisation had been engaging with Viking since the arrival of Viking Sun (pictured) in 2018, and welcomed the planned return of Viking Orion this Nov for her third and longest season yet, “demonstrating the importance of the region to the cruise line”.
