FLIGHT Centre has amended its cruise cancellation policies, and is now allowing bookings with several key cruise suppliers to be refunded without imposing any of its own cancellation fees. The move is part of a wider revamp of Flight Centre’s refund policy (TD yesterday) which has been attracting significant criticism...
FLIGHT Centre has amended its cruise cancellation policies, and is now allowing bookings with several key cruise suppliers to be refunded without imposing any of its own cancellation fees.
The move is part of a wider revamp of Flight Centre’s refund policy (TD yesterday) which has been attracting significant criticism on social media in recent weeks.
For air and land bookings the company is now capping its international refund service fees at a total of $600 per booking of two or more people, rather than the previous impost of $300 per person.
However the policy is more generous for cruise bookings, with Flight Centre Executive General Manager Allisa O’Connell (pictured) writing to impacted customers to advise that no Flight Centre fees will apply to clients who have paid in full for sailings suspended due to the COVID-19 situation.
“These cruise lines include World’s Leading Cruise Lines (Carnival, Cunard, P&O, Princess), Norwegian Cruise Lines (Oceania, Regent Seven Seas) and Royal Caribbean (Azamara and Celebrity),” she wrote.
