PRINCESS Cruises says its ‘Ask Isaac’ click-to-chat service is increasingly popular with travel agents, with the system fielding over 84,000 queries since it launched in Australia in late 2015. Named after Isaac from the TV series The Love Boat, the platform has earned the Princess team a Best Improvement Project...
PRINCESS Cruises says its ‘Ask Isaac’ click-to-chat service is increasingly popular with travel agents, with the system fielding over 84,000 queries since it launched in Australia in late 2015.
Named after Isaac from the TV series The Love Boat, the platform has earned the Princess team a Best Improvement Project award at last month’s Contact Centre Excellence Awards.
The service is available through www.onesourcecruises.com.