A NEW ‘Cruise Champion’ training module has been released by Cruise Lines International (CLIA), aiming to enable travel agents to combat common misconceptions about the cruise industry. The course is an interactive program intending to take members “deeper into the workings of the global cruise sector”, and offer them the...
A NEW ‘Cruise Champion’ training module has been released by Cruise Lines International (CLIA), aiming to enable travel agents to combat common misconceptions about the cruise industry.
The course is an interactive program intending to take members “deeper into the workings of the global cruise sector”, and offer them the knowledge to become “ambassadors for the industry.”
Some of the topics Cruise Champion covers include regulations, safety, health, security, environmental protection and corporate social responsibility, with CLIA Head of International Training Peter Kollar (pictured) saying the course would allow cruise specialists to respond to many of the common issues their clients bring up.
“There are a lot of myths and misperceptions that circle the cruise industry and they can affect a travel agent’s ability to cater to their clients,” Kollar said.
“This course is designed to help them respond confidently to some of the issues customers may raise.
“By knowing more about cruise line practices and the strict regulations that govern cruise operations, agents will be able to join the growing network of voices who help advocate for cruising globally.”
Cruise Champion has been introduced in Australasia within CLIA’s new Members Hub (CW 04 May), from where it can be accessed.
Kollar said more education resources would be developed in the near future to help inform travel agents on the measures CLIA and cruise lines are developing in response to COVID-19.
He said as a foundation, Cruise Champion would provide the best insight into existing regulations governing cruise operations worldwide, and the lengths the industry has gone to in upholding the health and safety of passengers and crew.
