CONFIDENCE in health and safety protocols is vital for the cruise industry’s recovery, a recent survey conducted by Celebrity Cruises has found. The results of the first part in Celebrity’s four-part survey also revealed 68% now believe the requirements to sell a cruise confidently now include health regulations, passenger screenings...
CONFIDENCE in health and safety protocols is vital for the cruise industry’s recovery, a recent survey conducted by Celebrity Cruises has found.
The results of the first part in Celebrity’s four-part survey also revealed 68% now believe the requirements to sell a cruise confidently now include health regulations, passenger screenings and quarantining processes as top factors.
Polling the opinions of over 300 travel partners across Australia and New Zealand, Celebrity investigated the current priorities of the industry, including details on how the trade can best support its future.
This help for the industry has shown to be key in assisting the recovery of business, with 87% indicating they are between “not very confident” and “somewhat confident” their business will return to normal in six months.
Maintaining regular contact within the industry will still be important, but 49% of agents are now opting for digital communications channels, such as email and group video calls, with just 24% still preferring in-store visits.
The second instalment in Celebrity’s agent survey series launches today, featuring 12 questions focused on understanding what agents want and need most during and post the COVID-19 pandemic – HERE.
